How do I return an item?
Return and Exchange Policy:
REGULAR PRICE ITEMS CAN BE REFUNDED, EXCHANGE, OR RETURN TO ONLINE STORE CREDIT IN 14 DAYS AFTER YOU RECEIVE YOUR ONLINE PURCHASE. SALE ITEMS ARE EXCHANGE ONLY OR RETURN TO ONLINE STORE CREDIT IN 14 DAYS AFTER YOUR RECEIVE YOUR ONLINE PURCHASE. GIFT CERTIFICATE OR/ AND ONLINE STORE CREDIT RELATED TRANSACTIONS ARE EXCHANGE ONLY OR RETURN TO ONLINE STORE CREDIT.
For Refund or Return to Online Store Credit:
- You will have 14 days to return after
you receive your online purchase.
Mailing address: 160 - 8120 No.2 Road, Richmond, BC
V7C 5J8 Canada
- You will have 14 days to exchange after you receive your online purchase.
Original shipping charges will not be refunded. Customers are responsible for return/exchange shipping cost; we do not accept COD shipments. We suggest you choose a traceable shipping method. In the return package, you must include a prepaid shipping label for us to ship the exchanged item(s) to you. Without the prepaid shipping label, we will not be able to ship the exchange items back to you. In the event that we sent the incorrect item(s), we will cover the shipping cost related to shipping the correct items.